Refund policy

Here is the final, clean, luxe version of your Returns & Refunds Policy with the European section removed and everything else refined and ready for Shopify:

Returns & Refunds

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, items must be:

Unworn and unused
In original condition with all tags attached
In original packaging
Accompanied by proof of purchase

How to Start a Return

To initiate a return, please contact us at oak.lane.kids.clothing@gmail.com.

If your return is approved, we will provide a return shipping label. A $5.00 return shipping fee will be deducted from your refund. Items sent back without prior return authorization will not be accepted.

Returns must be sent to the following address:

Oak Lane
3401 Cove Court
Mandeville, LA 70448
United States

For any return-related questions, feel free to reach out to us at oak.lane.kids.clothing@gmail.com.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Certain items are not eligible for return, including:

Sale items
Gift cards
Custom or personalized products

If you have questions about a specific item, please contact us prior to purchase.

Exchanges

To receive a different size or style, we recommend returning the original item once approved and placing a new order. This ensures the fastest turnaround and availability.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 10 business days, minus the $5.00 return shipping fee. Please note that processing times may vary by bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at oak.lane.kids.clothing@gmail.com.